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Privacy Policy

Our Privacy Policy

Our Customers are number one and that is the reason why everything we do is focused on providing excellent customer service and delivering low prices.

The information you share with us allows us to provide the products and services that you need and want while giving you the very best shopping experience.

We respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we are continually building a relationship of trust with you. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information.

We are also obliged to comply with the provisions of the local statutory laws. You agree that we may collect, use, process, disclose, and/or transfer your personal data for the purposes of administering, maintaining and terminating your account with us and keeping you informed of updates, changes and developments, the scope of which may include but is not limited to:

  1. administering and maintaining your account with us administering any benefits and entitlements;
  2. engaging third party service providers to perform certain aspects of our services offered on the Website;
  3. unless you notify us that you do not wish to receive such information, sending you information from time to time through e-mail and post about our products and services, promotions and special offers, upcoming events and other information which may be of interest to you;
  4. customer profiling, market analysis and research purposes to improve our products offering to you;
  5. responding to queries or feedback from you; enforcing these terms and conditions and our legal rights and remedies; and
  6. for such other purposes as permitted by applicable law or with your consent.

You understand that Amoy Canning Corporation (S) Ltd may or may not send you information on promotions if you have subscribed to receive any promotional information or other relevant messages.

In compliance with the PDPA, we will not send marketing messages to Singapore telephone or facsimile numbers belonging to you unless you have given us clear and unambiguous consent to do so. If you have previously given us consent (in any other form or medium), we will continue to send you marketing messages until you advise us in writing that you wish to withdraw the consent.


Do our Privacy Policy apply to you?
If you register for your account with us on our Website or make a purchase from our Website, you will, upon registration or at the time of purchase, agree to our Privacy Policy below.

What changed in the Privacy Policy?
Updates to our Privacy Policy include:
We updated our terms related to sharing of information between us and our independent suppliers located on the Website.

Who do I contact for more information?
If you have any questions, please email us at online@amocan.com

 

Our Privacy Policy Summary
Our customers are number one and we are focused on providing excellent customer service to you.
The information you share with us allows us to provide the products and services that you need and want while giving you the very best shopping experience.

 

[Frequently Asked Questions]
What Does Our Privacy Policy Include?
Our Policy covers how and why we collect, use, protect, and share your personal information on the Website where this Policy is posted.

Our Policy focuses on personal information – information that identifies you or reasonably can be linked to information that identifies you.

For example, when you place an order online, we collect personal information, such as name, address, phone number, and credit or debit card information.


What is our pledge of Accountability?
We require our associates, business partners, and service providers to do their best to manage your personal information properly.


What Type of Information Do We Collect?
We collect two types of information: (1) information we receive from you and (2) information we receive from others. Information we receive from you includes information you share with us, including but not limited to those when you create an account on one of our Websites. This also includes information you provide us through technology, such as through a cookie placed on your computer when you visit our websites. We also receive information from other sources to help us supplement our records, improve the personalization of our service to you, and detect fraud. Our goal is to limit the information we collect to the information needed to support our business.

We also collect information to deliver the products and services you request and to help improve your shopping experience. We collect information from you in a variety of ways when you interact with our Store(s) and Website

Information We Receive From You
You share information with us in various ways in our stores and online. For example, you share information when you:

 Make an in-store or online purchase, or other transaction, with us;
 Create an account on our Websites or mobile services (if any);
 Create a mobile shopping list;
 Participate in any of our programs from time to time implemented;
 Conduct a transaction or request a service where we collect information;
 Request customer service or contact us;
 Post a review or comment on one of our social media pages, or post a rating, review or other user-generated content on one of our Websites or mobile services (if any); and
 Participate in a contest, promotion, or survey.

When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, date of birth, and payment information.

You also provide us information in other ways through technology. Some of this information may be linked to you personally. This information helps our websites and mobile services work correctly and supports our customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services.

Here are some examples:
Device Information: We collect technical information when you visit our Websites or use our mobile applications (if any) or services. This includes information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, a unique device identifier, the address of a referring websites, the path you take through our websites, and other information about your session on our Website.

Browsing Information: We use technologies such as cookies, web beacons, and mobile device identifiers to collect information about the use of our websites and mobile services. Cookies allow us to provide you relevant information as you use or return to our sites. Web beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our websites and other sites were effective. We use these tools to provide a continuous and more personalized shopping experience for you.

 

How Do We Use Your Personal Information?
We use your personal information to provide you products and services, such as to fulfil your requests for our products or to help us personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and Legal functions.

Some examples include:
 To fulfil your requests for our products and services and communicate with you about those requests;
 To register and service your account;
 To administer contests, promotions, and surveys;
 To provide customer service and alert you to product information, including recalls;
 To help us personalize our product/service offerings, website, mobile services, and advertising;
 To help us improve your experience in our stores and through our websites and mobile services;
 To send you information about our products, services, and promotions;
 To respond to reviews, comments, or other feedback you provide us; and
 To protect the security and integrity of our websites, mobile services, and our business.

To do this, we combine personal and non-personal information, collected online and offline, including information from third party sources. We also transfer or share your personal information within our corporate family of companies, for these purposes, as permitted by law.


How Do We Share Your Personal Information?
We will not sell or rent your personal information. We may share your personal information in limited circumstances, such as to conduct our business, when legally required, or with your consent.

We will not share your personal information outside of our corporate family of companies, except in the following circumstance:

Service Providers We share personal information about you with our independent service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in Singapore or other locations where the service providers or our maintained facilities.

Legal Requirements and Protection of Ours and Others
We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or our rights, our customers, our associates or other persons. Examples include:

 protecting your safety;
 addressing crimes committed on our property;
 identifying and addressing fraud or financial risk;
 providing personal information from cameras to law enforcement at their written request;
 responding to a search warrant or other valid legal inquiry; and
 responding to an investigative body in the case of a breach of an agreement or violation of law.

Business Transfers In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.

With Your Consent In any circumstance other than those described above, we will ask for your consent before we share your personal information outside of our corporate family of companies, and we also will not sell or rent your personal information.

What are Your Choices?
You have choices about the various ways we collect, use, and share your personal information.
 we may send you marketing communications. You can tell us your marketing preferences and you are free to opt out or unsubscribe from such communication.

 We also personalize your experience on our Website and mobile services (if any) by showing you our advertisements that are tailored to your interests.

We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.


Interest-Based Advertising Preferences
We personalize your experience on our Website and mobile services (if any) by showing you advertisements that are tailored to your interests. For example, if you browse or shop for a certain type of product with us or on other sites, we may show you ads for that specific category as you continue to browse the Internet.

We show you advertisements related to us or our advertising partners. We belong to networks that may use your browsing history across participating websites and mobile services to show you interest-based advertisements. You may also see ads for us on participating websites and mobile services based on how you browse. However, we do not share personal information about you with companies that advertise on our websites without your consent.

Mobile Location Settings Where and when we have implemented our mobile services, our mobile services may use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. See your device instructions to learn more about these settings. In addition, we may offer you controls on our use of your mobile location information.

 How Do You Access and Update Your Personal Information?
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.

You can access or update your personal information, including contact or account information, in the following ways:

 If you have created an account on one of our websites, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.

 Contact us through one of the ways listed in the “Contact Us” section at the bottom of this Policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if it is reasonably available, unless it infringes on the privacy of other individuals, and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make the changes you request, or will provide an explanation of what actions we will be able to take with regard to the request.

 If you need to access your personal information related to a specified service provided to you by our service provider or business partner, we will refer you to the service provider or business partner. Please contact us via the “Contact Us” section below.

How Do We Secure Your Personal Information?
We recognize the importance of maintaining the security of our Customers’ personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information.

Whether you are shopping on one of our Websites, through our mobile services (if any), or in our store(s), we use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include security access controls or other physical security safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.

Here are some examples of security measures we use to protect your personal information:
 Passwords are required to access your online account and help to protect your account information. Please keep this password confidential.

 Encryption technology, called Secure Sockets Layer (SSL), helps to protect personal information in certain areas of our websites during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window. These indications may not be present in mobile services that use SSL.

 For payment card information, we use secured networks, encryption or other protection of cardholder data, physical and technical access controls, monitoring and tests of security systems, and other information security practices to help to protect your information.

Who Can I Contact About the Privacy Policy?
Contact us at online@amocan.com

Mail: Amoy Canning Corporation (S) Ltd
2 Bukit Batok Street 23
Bukit Batok Connection
#04-02
Singapore 659554

How Will I Know if this Policy Changes?
Please check our Privacy Policy periodically for changes. We will provide additional notice of significant updates. We will post the date our Policy was last updated at the top of the Privacy Policy.

© June 2019 Amoy Canning Corporation (S) Ltd
All Rights Reserved. Amoy Canning Corporation (S) Ltd unless otherwise stated.